EUROPEAN JOURNAL OF
PHARMACEUTICAL AND MEDICAL RESEARCH

( An ISO 9001:2015 Certified International Journal )

An International Peer Reviewed Journal for Pharmaceutical, Medical & Biological Sciences

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

European Journal of Pharmaceutical and Medical Research (EJPMR) has indexed with various reputed international bodies like : Google Scholar , Indian Science Publications , InfoBase Index (In Process) , SOCOLAR, China , Research Bible, Fuchu, Tokyo. JAPAN , International Society for Research activity (ISRA) , Scientific Indexing Services (SIS) , Polish Scholarly Bibliography , Global Impact Factor (GIF) (Under Process) , Universal Impact Factor , International Scientific Indexing (ISI), UAE  , Index Copernicus , CAS (A Division of American Chemical Society) USA (Under Process) , Directory of Open Access Journal (DOAJ, Sweden, in process) , UDLedge Science Citation Index , CiteFactor , Directory Of Research Journal Indexing (DRJI) , Indian citation Index (ICI) , Journal Index (JI, Under Process) , Directory of abstract indexing for Journals (DAIJ) , Open Access Journals (Under Process) , Impact Factor Services For International Journals (IFSIJ) , Cosmos Impact Factor , Jour Informatics (Under Process) , Eurasian Scientific Journal Index (ESJI) , International Innovative Journal Impact Factor (IIJIF) , Science Library Index, Dubai, United Arab Emirates , Pubmed Database [NLM ID: 101669306] (Under Process) , IP Indexing (IP Value 2.40) , Web of Science Group (Under Process) , Directory of Research Journals Indexing , Scholar Article Journal Index (SAJI) , International Scientific Indexing ( ISI ) , 

 ISSN 2394-3211

Impact Factor: 6.222

 ICV - 79.57

Abstract

PATIENT PERCEPTION OF SERVICES IN A TERTIARY HEALTHCARE SETTING

Dr. Jeffrey S. SONI FPCPharm* and, Dr. Davina Izilen OTUORIMUO PharmD

ABSTRACT

Background: Patient assessments of care is increasingly being considered an important dimension of quality of care service and patients’ perception of quality of care is critical to understand the relationship between quality of care and utilization of health services. Objectives: The objectives of this study were to determine patients’ perception of services and barriers that influence utilization of the health care facilities. Methods: A prospective, cross sectional, non-randomized study was carried out in the University of Benin teaching hospital using self-completed, structured questionnaires, administered to patients while waiting for their drugs at the different outpatient pharmacy sections in the hospital. Data obtained were entered into Microsoft Excel and checked before sorting. These were then analyzed using SPSS version 21.0. Results: A perceived barrier to healthcare facilities was identified to be excessive waiting time with weighted average of 3.47. The longest wait was seen at the nursing department. The level of Patient satisfaction was highest at the physician’s clinic (3.71); medical laboratory Unit (2.79) and the pharmacy Unit (2.56). The level of satisfaction was lowest at the medical records Unit (2.51). Conclusion: This study clearly showed that excessive waiting time was a major barrier to health seeking behavior by users of the healthcare facility and the average level of perceived patient satisfaction was 3.03 of health care services at the university of Benin teaching hospital.

Keywords: Patient Perception, satisfaction, barriers and healthcare utility.


[Full Text Article]

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Google Scholar Indian Science Publications InfoBase Index (In Process) SOCOLAR, China Research Bible, Fuchu, Tokyo. JAPAN International Society for Research activity (ISRA) Scientific Indexing Services (SIS) Polish Scholarly Bibliography Global Impact Factor (GIF) (Under Process) Universal Impact Factor International Scientific Indexing (ISI), UAE Index Copernicus CAS (A Division of American Chemical Society) USA (Under Process) Directory of Open Access Journal (DOAJ, Sweden, in process) UDLedge Science Citation Index CiteFactor Directory Of Research Journal Indexing (DRJI) Indian citation Index (ICI) Journal Index (JI, Under Process) Directory of abstract indexing for Journals (DAIJ) Open Access Journals (Under Process) Impact Factor Services For International Journals (IFSIJ) Cosmos Impact Factor Jour Informatics (Under Process) Eurasian Scientific Journal Index (ESJI) International Innovative Journal Impact Factor (IIJIF) Science Library Index, Dubai, United Arab Emirates Pubmed Database [NLM ID: 101669306] (Under Process) IP Indexing (IP Value 2.40) Web of Science Group (Under Process) Directory of Research Journals Indexing Scholar Article Journal Index (SAJI) International Scientific Indexing ( ISI )