EUROPEAN JOURNAL OF
PHARMACEUTICAL AND MEDICAL RESEARCH

( An ISO 9001:2015 Certified International Journal )

An International Peer Reviewed Journal for Pharmaceutical, Medical & Biological Sciences

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

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ISSN 2394-3211

Impact Factor: 7.065

ICV - 79.57

Abstract

PATIENTS' SATISFACTION TOWARDS THE PROVIDED HEALTH CARE SERVICES IN NAQAHA HOSPITAL - ALBAHA, SAUDI ARABIA

Osman Babiker Osman*, Maha Hamad Mohamed Ali, Waled Amen Mohammed Ahmed, Ilham Abdalla Bashir Fadl

ABSTRACT

Background: The hospital is one of the stressful environments in which health care services provided in order to satisfy patients' needs. Objective: This study aimed to assess the patients' satisfaction towards health care services in Naqaha Hospital among Saudis' males in Albaha, Saudi Arabia. Method: This is a cross-sectional study. It was conducted among 32 adult males. The selection was done by convenience sampling for volunteers who came to the hospital during the of data collection period. The data was collected using patient’s satisfaction questionnaire which designed to address a variety of questions about the hospital’s emergency department, the admissions and nursing services, physician services, nutritional services, diagnostic services, physical accommodations. The data then was analyzed and processed by SPSS. Results: The results revealed that the satisfaction ranged from more than (50%) to (70%) for the high degree of satisfaction and from more than (10%) to (40%) for the second degree of satisfaction. The least degree of satisfaction is estimated between more than (5%) to (30%). The role of physicians and consultants in securing patients awarded the least satisfaction only (34.4%). The presence of the guidelines or flags leading the different sectors within the hospital scored (43.75%). The results also showed that (68.75%) of interviewed individuals exhibit excellent satisfaction about the services provided, (37.5%) of interviewees express negative attitudes towards physicians ability to provide the required care, and towards the general dealing or reception and the good listening of their physicians as health care providers. Conclusion: The results revealed that the patients' satisfaction was as high. The patients exhibit excellent satisfaction about the services provided and negative attitudes towards physicians ability to provide the required care, and towards the general dealing or reception and the good listening of their physicians as health care providers.

Keywords: Hospital, Satisfaction, Survey, patient’s perspective, template.

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