EUROPEAN JOURNAL OF
PHARMACEUTICAL AND MEDICAL RESEARCH

( An ISO 9001:2015 Certified International Journal )

An International Peer Reviewed Journal for Pharmaceutical, Medical & Biological Sciences

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

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 ISSN 2394-3211

Impact Factor: 7.065

 ICV - 79.57

Abstract

KNOWLEDGE OF REFERRAL AND FEEDBACK SYSTEM AMONG HEALTH WORKERS IN BILLIRI LOCAL GOVERNMENT AREA OF GOMBE STATE, NIGERIA

*Agofure Otovwe and Absalom Baba

ABSTRACT

Aim: Referral of patients from one health facility to another is an important daily activity that safeguards good medical care to patients. However, there is poor referral documentation, information use and feedback mechanisms by the health professionals. In addition, there is no operational guideline and proper monitoring system that helps for enhanced information provision and utilization process in general. Therefore, the study investigated the knowledge of referral and feedback system among health workers in Billiri local government area (LGA) of Gombe State, Nigeria. Study Design: A descriptive cross-sectional study was used. Place and Duration of Study: Billiri in Gombe State, Nigeria, between March to May 2015. Methodology: The study utilised a two-stage sampling method in selecting the health facilities and study population. A semi structured questionnaire was administered to obtain information from respondents’ socio-demographic characteristics, knowledge of the referral system and knowledge of feedback system. The data were analysed using SPSS version 15.0. Results: The mean age of the respondents was 32.53±7.75 years. Majority of the respondents 134 (97.10%) and 122 (91.0%) had knowledge of referral system and follow-up after referral respectively. In the same vein, majority 109 (81.30%) also had knowledge of feedback in referral system; however rate of feedback of referred patients as highlighted by the respondents was inadequate. Conclusion: The health workers had knowledge of referral and feedback system; however the rate of feedback was inadequate. Therefore efforts should be made by all stakeholders to improve it.

Keywords: Knowledge of referral, Feedback system, Health workers, Follow-up, Billiri LGA.


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Google Scholar Indian Science Publications InfoBase Index (In Process) SOCOLAR, China Research Bible, Fuchu, Tokyo. JAPAN International Society for Research activity (ISRA) Scientific Indexing Services (SIS) Polish Scholarly Bibliography Global Impact Factor (GIF) (Under Process) Universal Impact Factor International Scientific Indexing (ISI), UAE Index Copernicus CAS (A Division of American Chemical Society) USA (Under Process) Directory of Open Access Journal (DOAJ, Sweden, in process) UDLedge Science Citation Index CiteFactor Directory Of Research Journal Indexing (DRJI) Indian citation Index (ICI) Journal Index (JI, Under Process) Directory of abstract indexing for Journals (DAIJ) Open Access Journals (Under Process) Impact Factor Services For International Journals (IFSIJ) Cosmos Impact Factor Jour Informatics (Under Process) Eurasian Scientific Journal Index (ESJI) International Innovative Journal Impact Factor (IIJIF) Science Library Index, Dubai, United Arab Emirates Pubmed Database [NLM ID: 101669306] (Under Process) IP Indexing (IP Value 2.40) Web of Science Group (Under Process) Directory of Research Journals Indexing Scholar Article Journal Index (SAJI) International Scientific Indexing ( ISI ) Scope Database Academia