DETERMINATION OF THE LEVEL OF SATISFACTION WITH COMMUNITY PHARMACY-BASED SCREENING FOR CHRONIC DISEASES IN NIGERIA

Isabel Naomi Aika*, Valentine Uche Odili, Stella Folajole Usifoh, Nwachukwu Osita Idemili, Allen Iboi, Frank Samuel, Joseph Aladuna Omo-Erhabor, Nicholas Asuseyi Dimowo

ABSTRACT

Background: Community pharmacies are increasingly recognized as highly accessible first points of contact for
primary healthcare. They play an important role in chronic disease screening. Objectives: To determine
participant’s satisfaction with pharmacist-led chronic disease screening services in eight community pharmacies in
Benin City, Edo State. Methods: A descriptive cross-sectional study was conducted in eight community
pharmacies following pharmacist’s-led screening services for hypertension and diabetes. A structured questionnaire
was used as the instrument for data collection. Descriptive data analysis was conducted. Results: Participants
reported a high mean satisfaction score of 14.16 ± 1.238 for the facility assessment and 22.94 ± 1.835 for
satisfaction with the screening services. The total mean satisfaction score was 37.07 ± 2.465. Most [321(85.4%)] of
the study participants were satisfied with the comprehensive community pharmacy screening experience. Overall,
325 (86.4%) agreed that it was worth paying for 321 (85.4%) agreed that it should be offered in all community
pharmacies. Conclusion: The study reported high level of patient satisfaction, confidence in pharmacist-led
screening service and willingness to pay. This highlights the need to diversify pharmacy practice beyond traditional
dispensing and support the formal integration of pharmacist-led screening services for chronic diseases into the
national primary healthcare framework.

Keywords: Community Pharmacy, Patient Satisfaction, Chronic Disease Screening.